Ticket with digital tour reviewed: 3.8 out of 5, and the criticism is understandable

Our verdict: The ticket comes through the app and includes an audio tour through the Egyptian Collection plus a digital city walk — but at 3.8 out of 5 from six reviews, it's the weakest offer on this page, and the criticism targets the digital tour of all things.
What you're booking
An admission ticket issued through an app, plus access to the Egyptian Collection and the permanent exhibitions. Included is a digital audio tour of the highlights of the Egyptian Collection and a digital city walk covering Berlin Cathedral, Brandenburg Gate, the Reichstag, the Holocaust Memorial, the site of the Führerbunker, and Gendarmenmarkt. An hour and a half is allotted. The audio tracks are available in German, English, French, Italian, Spanish, Portuguese, Russian and Chinese.
Typically included
- Admission ticket via the app
- Access to the Egyptian Collection and the permanent exhibitions
- digital audio tour of the highlights of the Egyptian Collection
- digital city walk through Berlin-Mitte
Not included
- a human guide
- headphones
- a smartphone
Entrance instead of meeting point
There is no meeting point, because no one is waiting for you: the ticket is in the app, and you go in on your own. The entrance is the visitor entrance of the James-Simon-Galerie on Bodestraße, where the ticket check and cloakroom are also located. Without your own smartphone and without headphones, the offer doesn't work — both are explicitly not included. Keep an eye on your battery: an hour and a half of audio plus the city walk will drain it.
The cancellation policy
Free of charge up to 24 hours before the start. That's better than the simple admission ticket and the Museum Island ticket, both of which are non-refundable, and for some travellers that's the real deciding factor.
What the reviews say
3.8 out of 5 from six reviews. That's the weakest rating in the comparison, and with only six voices, each one carries a lot of weight. Alexander from Spain got on well and praises the museum. Nanette from Germany found the digital tour not good and hard to follow — precisely the part you book this offer for instead of an ordinary ticket. We have no grounds to play that down.
With six reviews, that's two of the six public voices, translated into English.
"The ticket and audio guide were easy to get, and the museum is outstanding."
"The digital tour was not good and hard to follow."
Who it suits, who it doesn't
This offer can suit you if you really want to use the city walk and would be walking through Berlin-Mitte with your phone anyway. Six stops from Museum Island to Gendarmenmarkt make for a worthwhile afternoon, and the free cancellation takes the pressure off your planning.
It doesn't suit you if what you mainly want is to be guided well through the Egyptian Collection. For that, the simple admission ticket is the calmer choice: the audio guide is included there, the museum stands at 4.6 out of 5 from 3,544 reviews, and you need neither an app nor headphones. If you want a person to ask questions, take a look at the guided Museum Island tour instead. What you should head for inside the museum is covered under What is there to see?, and where Nefertiti is found, under The bust of Nefertiti.
In favour of it
- Free cancellation up to 24 hours in advance
- Audio in eight languages
- The city walk covers six well-known sites in Berlin-Mitte
- You're not tied to any group or pace
Good to know
- 3.8 out of 5 — the weakest rating on this page
- The criticism targets the digital tour itself, not the museum
- You need to bring your own headphones and smartphone
- Six reviews is a very small sample
Frequently asked questions
Why does the ticket with digital tour only get 3.8 out of 5?
Because the criticism is directed at the digital tour: Nanette from Germany writes on 22 April 2026 that it was not good and hard to follow. With only six reviews, a single voice like that pulls the rating down significantly.
What's not included with the ticket with digital tour?
A human guide, headphones and a smartphone. Without your own device and headphones, neither the audio tour nor the city walk can be used.
Does this get me into the Egyptian Collection?
Yes, access to the Egyptian Collection and the permanent exhibitions is included. What's on display there is described under What is there to see?; the bust of Nefertiti has its own page at Nefertiti.
Is there a better alternative?
For most people, yes: The simple admission ticket comes with the audio guide and stands at 4.6 out of 5 from 3,544 reviews. It is not refundable, however, whereas the ticket with digital tour can be cancelled free of charge up to 24 hours in advance.